Conditions of Sale

Terms & Conditions

The following terms and conditions are displayed in the purchase of goods from Stayhot AB, org no: 556909-6737, unless otherwise agreed in writing between the customer and Stayhot.

General Information

Stayhot welcomes private customers, companies, schools, municipalities and authorities. To shop at Stayhot as a private individual, you must be over 18 or have the approval of an attorney.

All prices displayed on en.stayhot.se are in Euros (€). Through an active choice you as a customer can choose prices including or exclusive of VAT. All purchases for individuals include VAT (25%).

Orders can be made via our e-commerce site www.stayhot.se, via e-mail (info@stayhot.se) or by phone +46 8 35 79 15.

For all orders, this agreement is established between you as customer and us (Stayhot) as supplier. When ordering, you as a customer always receive an order confirmation.

Payment

Stayhot accepts the following payment methods through Klarna, which holds SSL certificates for card payments:

Klarna Invoice

We cooperate with Klarna Bank AB, which provides an invoice payment service. This means that your debt towards us is transferred to Klarna, and your invoice comes from Klarna AB. The invoice is sent only by e-mail. Payment terms are 14 days net after the order was sent from us. The maximum amount for private individuals is €1000. In case of delayed payment, the reminder fee and interest on late payments will be paid according to Klarna's applicable conditions.

Card Payment

Card payments are also handled by Klarna, which is in accordance with the Payment Card Industry Data Security Standards (PCI DSS). No card information is handled by us at Stayhot. When you make your purchase, the relevant amount is held in the account, but the money is never withdrawn until we send the goods.

Klarna Account

Klarna Account is Klarna's service for partial payments, so you can collect all your purchases in an account with Klarna. At the end of each month, a single invoice will be sent to your account. You can choose different installment times. The credit amount is charged with interest by Klarna.

Read more about Klarna's terms and conditions here

Delivery & Freight

We charge €25 (31.25 € including VAT) to deliver goods for orders up to €100 (125 € including VAT) in total value to addresses within Europe. We charge €50 (62.5 € including VAT) to deliver goods for orders between €100 (125 € including VAT) and €1000 (1250 € including VAT) in total value to addresses within Europe. We charge €150 (187.5 € including VAT) to deliver goods for all orders above €1000 (1250 € including VAT) in total value to addresses within Europe.

Price for selected shipping options is shown at the checkout. Any potential shipping information is sent by mail via SMS or e-mail. As a customer, you are responsible for providing a correct delivery address, and Stayhot cannot take responsibility for missed deliveries due to an incorrectly entered address. For unclaimed or refused shipments, the customer will be billed €250 (exclusive of VAT) to cover delivery and handling costs.

Delivery Terms

At Stayhot, we are committed to ensuring efficient and timely deliveries. For products that are pre-built and in stock, our goal is to dispatch your order the same day or the next working day. For made-to-order products where all components are readily available, delivery usually takes 3-5 working days. Custom orders or products requiring out-of-stock components may take up to 3-4 weeks. Should any delays occur, we will notify you promptly using the contact information provided with your order.

Right of Withdrawal

The right of withdrawal is valid for 14 days, and Stayhot repays the order amount. The refund amount is repaid no later than 14 days after the returned item is received. You as a customer are responsible for the payment of return shipping and for the transport risk. Stayhot offers to send the customer a prepaid return shipping slip, and when using this, €25 (31.25 € including VAT) will be deducted from your refund total. To use the right of withdrawal, please contact Stayhot first, in writing via e-mail to info@stayhot.se.

Stayhot reserves the right to deduct an amount for any depreciation of the product from the refunded amount. This applies if the product has been handled beyond what is necessary to determine its nature or functionality. Unclaimed packages are not covered by the right of withdrawal. Custom-ordered or specially manufactured products cannot be returned.

Complaints & Claims

If a product is faulty, defective, or stops working, we will rectify the issue. When you receive your delivery, please check the contents immediately. If something is wrong with the delivery, please contact us within 7 days. In case of return and replacement goods, we are responsible for the shipping cost. A refund will be issued within 30 days. To lodge a claim on a product, first contact Stayhot by e-mail to info@stayhot.se.

For returns not due to errors by Stayhot AB, 95% of the invoiced amount is refunded, and return shipping is paid by the customer. Returned items must be in original condition and with original packaging.

Disputes

Disputes should primarily be resolved directly between Stayhot and the customer. Stayhot undertakes to comply with any recommendation from the National Board for Consumer Complaints in the event of a dispute.

Warranty

Unless otherwise stated: 1-year warranty and 2 years warranty for private individuals. One-year warranty for business purchases. Please note that other rules for warranty and business claims apply. Companies receive only the warranty provided by the manufacturer. In these cases, the warranty period may vary slightly from manufacturer to manufacturer. Companies also have no right of complaint beyond the warranty granted by the manufacturer.

Installation

Installation and assembly instructions are included with all our products. If a physical copy was not included with your delivery, you can find it on the product page of the Stayhot website. 3-phase machines may lack connectors and should be installed by a qualified electrician. For an additional fee, we at Stayhot can prepare products with the relevant connectors when ordering, if special notice is given.

Product Images & Colours

Colours in product images should only be considered as approximate representations of the actual colour. Colours can be experienced differently between different displays. Therefore, misleading colours are not accepted as a reason for complaint, but instead fall under the right of withdrawal.

Privacy

Stayhot collects personal information when you place an order. The information collected may include name, address, billing and contact details, and credit information. The information is used to complete and follow orders and for dispatch.

Stayhot does not disclose personal information to third parties unless required by law, to cooperate with law enforcement authorities or to maintain or protect Stayhot's contract rights. The data is protected in accordance with established security mechanisms, e.g., SSL.

Force Majeure

In circumstances beyond Stayhot's control, for example, but not limited to natural disasters, power outages, work conflicts, new arrivals, or amended legislation or government regulations, Stayhot is exempt from liability to the customer.

Contact

Stayhot AB (556909-6737)

Knistavägen 1B

191 62 Sollentuna

Sweden